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• FAQs
  • Coronavirus (COVID-19)
  • What happens if I can’t pay my bill?
  • What happens if I have an emergency?
  • Will my meter services still be carried out?
  • I have a visit scheduled to take place, should I cancel it?
  • I have an emergency visit planned but I am self-isolating or categorised as vulnerable, will the visit still have to go ahead?
  • Why can’t I get through to the service centre?
  • What is the best way to contact you to get a response?
  • Will my energy or gas supply be affected?
  • Not found the answer you were looking for?
  • Switching to Wasps Energy
  • What do I do if there’s a problem with my switch?
  • How long does it take to switch?
  • How do I pay for my energy?
  • When will I get my Wasps Energy rucksack?
  • I haven’t had an email to say my rucksack is on its way and I signed up weeks ago
  • I got the email to say my rucksack has been dispatched, but it’s been 14 days and I haven’t had it. What do I do?
  • Moving home
  • How do I move home with Wasps Energy?
  • How do I enter a final meter reading?
  • When will the power be turned on at my new property?
  • What happens if I've moved in and my power is off?
  • Policies and contracts
  • Will my energy ever be cut off?
  • How can I make a complaint?
  • How do I cancel my contract within the 14-day 'cooling off' period?
  • Support with paying your energy bill
  • Prices and fees
  • What makes up the Wasps Energy price?
  • Will I be charged for additional services?
  • Why are the prices different for different people?
  • The basics
  • How and when will I get a bill?
  • What should I do to protect myself from interruptions to my electricity supply?
  • What should I do to protect myself from interruptions to my gas supply?
  • What happens if there is a power cut or meter fault?
  • What happens if I need a continuous supply of energy?
  • Your meter
  • Do I have to read my own meter or will Wasps Energy read it for me?
  • How do I read my meter?
  • Why we might need to visit you?
  • Are you eligible for a free gas safety check?
  • Supply
  • Who supplies my energy?
  • What's changed?
  • When does the relationship end and what does this mean for me?
  • What will happen to my account?
  • What will happen to my tariff?
  • What happens when my tariff come to an end?

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