WE’RE HERE TO HELP
Simply select a question or use the search bar to find the answers to our Frequently Asked Questions
- What happens if I can’t pay my bill?
- What happens if I have an emergency?
- Will my meter services still be carried out?
- I have a visit scheduled to take place, should I cancel it?
- I have an emergency visit planned but I am self-isolating or categorised as vulnerable, will the visit still have to go ahead?
- Why can’t I get through to the service centre?
- What is the best way to contact you to get a response?
- Will my energy or gas supply be affected?
- Not found the answer you were looking for?
Switching to Wasps Energy
- What do I do if there’s a problem with my switch?
- How long does it take to switch?
- How do I pay for my energy?
- When will I get my Wasps Energy rucksack?
- I haven’t had an email to say my rucksack is on its way and I signed up weeks ago
- I got the email to say my rucksack has been dispatched, but it’s been 14 days and I haven’t had it. What do I do?